Old Street, EC1

permanent

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Senior Technical Support, Broadcast Media
NeuLion have setup a new Technical Operations Centre - 'T.O.C.', to support live sporting and entertainment events throughout Europe.

We are looking for strong Technical Support candidates to help grow the T.O.C. team at our base in Old Street, London.

WHO ARE WE?

NeuLion is the worldwide leader in creating interactive digital experiences for viewers across the worlds of professional sports, college athletics, cable and entertainment networks. 


We deliver, distribute and monetize live and on-demand content across every internet-connected device imaginable and stand at the forefront of the media-technology revolution. 


There's a reason the world's biggest brands including NBA, Univision, Sky, NFL, UFC, The English Football League, World Surf League, Big Ten Network, the Ivy League and more, trust and rely on us: we are proven to provide the world's most dynamic and interactive digital experiences that are shaping the future of digital TV.


Working at NeuLion is fast-paced, fun and challenging, and we thrive on innovation. We work harder than anyone else because are passionate and believe in what we are doing! We are on a mission to continue to change the future of TV and this is your chance to be a part of a game-changing, rapidly growing company!


WHAT WE’RE LOOKING FOR

We are looking for a Senior TOC Engineer responsible for running the daily signal acquisition tasks as well as monitoring and 24/7 live stream support. There is plenty of opportunity for advancement within the organization.


THE EVERYDAY VIEW

Our operators are responsible for:

  • Signal Acquisition and encoding both video and audio feeds to be distributed to live video substitution and editing tools
  • Recording archives of live events
  • Escalating video, audio, and technical issues to appropriate parties in a timely fashion
  • Coordinating with clients via phone, email or chat
  • Monitoring several 24/7 live video streams
  • Providing on-site and remote desktop support to provide basic trouble shooting steps
  • Recruitment for the Junior TOC's engineers.


REQUIRED SKILLS AND EXPERIENCE

A strong candidate should exhibit the following characteristics:

  • Good with technology; quick learner
  • Knowledge of live streaming, including but not limited to video and audio codecs, frame rate, bitrate, and resolution settings
  • Should be able to identify elements of a sports broadcast
  • Knowledge and experience with ISDN audio equipment
  • Willingness to work nights and weekends
  • The ability to work independently and in a team environment
  • Ability to perform complicated tasks in high pressured situations
  • Experience working in a user support atmosphere
  • Strong communication, time management, customer service, and organizational skills
  • Strong desire to work in sports.

INTERESTED?


We offer a competitive salary and benefits including Health, Dental and Life insurance, 5% pension, 25 days of holiday, childcare vouchers, 50% off gym, free fancy breakfast every day, etc. - all in a relaxed working environment in our brand new offices in Old Street.


Please CLICK HERE to see this role on our own website, and apply.