Operations Manager

We're looking for an entrepreneurially spirited Operations Manager to join our energetic agency of talented creators.

About How Now Creative

We connect. We engage. We shape consumer behaviour. We help our clients grow. We ideate, create, produce and deliver original, crafted stories for every screen. How Now is a direct-to-client, creative production agency in Shoreditch, London. To learn more about us click here.

You are

  • An entrepreneur
  • Passionate about profit
  • Focused on the big and the small picture
  • Super organised
  • Diligent
  • A great person to have in the office and at the bar.

You have

  • At least 8 years experience at senior business / operations management level exposure to brands in the tech, media and telco sectors
  • A proven track record for company growth
  • A constant interest in learning new things
  • An ability to inspire the colleague, and be compassionate to the person.

Job purpose

To assist the Directors of the business in the day to day business management and administration of the company.

To work as a cohesive member of the team to facilitate critical operations and business management.

The role requires a natural leader with a proven track record in a production company or a creative agency.

The ideal candidate will operate a laser focused P&L mind, driven by an entrepreneurial spirit.

Work within an operational team consisting of:

  • Company Founders
  • Execute Creative Director
  • Directors
  • Creatives (Multi level)
  • Graphic Designers (Multi level)
  • Executive Producer
  • Account Managers
  • Producers (Multi level)
  • Content Producers
  • Production and Technical Assistants

The current headcount totals 9 staff, 3 freelance. The scope for growth currently requires an additional 3 staff heads. 

Accountabilities & Responsibilities:


  • Direct report to company directors.

Financial Administration

  • Tracking of top level company P&L activity, including budgeting & recon of project budgets against business objectives. 
  • Agree & run key stage project budget catch-ups with project producers against company P&L objectives. 
  • Running financial reports & creating forecasts.
  • Sign off of Receipt Bank and Xero.
  • Reconciling the bank accounts against projects.
  • Checking & processing expense claims for staff & shoots.
  • Creating & issuing invoices and tracking payments.

Office Management & Logistics

  • Providing the point of contact for the company on an administrative level
  • Maintaining the general organisation of the creative studio and production office
  • Dealing with service providers - negotiating deals, managing these relationships, maintaining a competitive edge over these suppliers and leveraging our position in the market to best financial affect.


  • Command of Health & Safety, Fire & 1st Aid compliance
  • Command of all regulatory company requirements, including HMRC, Companies House, building and insurance.


  • Scheduling and running of monthly Directors/board meetings
  • Scheduling & running of fortnightly Town Hall (Agency wide) meetings to update on company operations and business objectives
  • Scheduling of quarterly leadership team away days (Run by the company directors).

HR & Recruitment

  • Headcount management (via Executive)
  • Sign off of all job descriptions (via Executive)
  • Sign off of all job postings (via Executive)
  • First level interviews & handling of all comms with applicants (via Office Admin where necessary)
  • Drafting contracts for staff & freelance
  • Sign off of holiday and sick leave allocations
  • Sign off of staff training
  • Induction of new starters.

Ad-Hoc Production Management Oversight;

  • Cross check budget ballparks of new scripts and director treatments
  • Cross check the detail of each project and reconcile budgets against company P&L objectives. 


  • MBA or degree, diploma or other tertiary education relating to business management, the creative arts, tech, media or telco related fields
  • Extensive experience in management relating to the creative industries totalling no less than 8 years
  • A proven track record primarily in office management or production management.

Personnel Qualities/Skills;

  • Entrepreneurial spirit
  • Excellent administration skills and attention to detail
  • Experience of planning and scheduling in a busy production agency environment
  • Experience of creative and its processes
  • Absolute discretion and a proven track record of handing sensitive & confidential information
  • Experienced administrative and organisational skills
  • Proficient in various software including Microsoft Office suite & Xero accounting
  • Fully proficient in Mac workflow
  • A proven ability to work under pressure and to prioritise workload accordingly
  • A high level of literacy and numeracy
  • Excellence in book-keeping/financial administration.

Unusual Circumstances:

  • Our industry is fast moving. The candidate must be prepared for the pace of change, occasional unusual hours and speed of operations that requires.

Pay Scale: Competitive, commensurate of experience.

Next Steps

Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.