London - Central

permanent

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Support Engineer, Video Streaming
An excellent role for someone passionate about technology and with great communication skills. The ability to solve technical problems is vital. 

Ideal candidates will have knowledge of Linux, common video streaming formats, Agile and AWS. 

ABOUT THE ROLE

Key Responsibilities:

  • Use product knowledge to address individual tickets through troubleshooting, escalation, and customer service
  • Identification of useful technical information from those tickets to share with the team and department through improving documentation
  • Identify and convey product deficiencies/persistent client complaints to Product Management and Engineering to contribute to product improvements
  • Assist in unit testing, performance testing, on-site installations, and application configuration
  • Participate in new feature releases to contribute to initial client-facing documentation
  • Develop utility scripts (primarily using Java, Node.js or Python) to accomplish customer-specific requirements
  • Respond quickly to critical customer issues.

 

ABOUT YOU

Key Requirements:

  • At least 4 years’ experience in technical support or customer related field
  • Strong troubleshooting, problem-solving skills, creativity and resourcefulness
  • Strong communication skills
  • A dedication to customer satisfaction
  • Familiarity with Linux and Windows Server at an intermediate level
  • Familiarity with common video streaming formats
  • Familiarity with Agile software development methodologies
  • Familiarity/Experience with configuring and deploying software components on Amazon Web Services (AWS); this should include S3 Buckets, EC2 Instances, Lambda Functions and Dynamo DB.

NEXT STEP
To Apply:
Please click the 'apply' button to send your CV and a cover letter via grapevinejobs.