Chiswick Park

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Content Operations Supervisor

As our Content Operations Supervisor, you'll ensure  that all programme materials are made available for transmission with sufficient time to go through the required processes.

Who we are:

 

Discovery Networks International is the world's #1 nonfiction media company reaching more than 1.5 billion cumulative subscribers in 210 countries and territories. 


Discovery is dedicated to satisfying curiosity through 130-plus worldwide television networks, led by Discovery Channel, TLC, Animal Planet and Eurosport, the leading panregional sports entertainment destination across Europe and Asia-Pacific.  


Discovery is also a leading provider of educational products and services to schools and owns and operates a diversified portfolio of digital media services.

 

Position Summary:

 

Working within Content Operations this role will lead a team of Content Operations Coordinators to ensure that all programme materials are made available for transmission with sufficient time to go through the required processes including ingest, quality assessment, edit and language customisation and that the finished programmes are delivered to the transmission facility to the required standards.  

 

This role is responsible for leading a team of 5+ staff, ensuring that they are working to a high standard, following standard operating practices.   

 

This is a varied client facing role; there are multiple clients within the West & CEEMEA business with different regional business requirements. Whilst this role will focus on an allocated LOB, LOBs are flexible and may change from time to time.

 

The volume and geographic reach of channels within the DNE channel portfolios drives the complexity of the programming and languaging requirements; this role needs to fully understand the requirements for the LOB they support.

 

A high level of communication is required to ensure optimum service is provided to business teams.

 

Responsibilities:
  • Lead a team of coordinators and supervise them in processing material through the end-end programme delivery workflow from receipt of programme deliverables (including video, audio dubbing and subtitling) through the required processes to TX
  • Maintaining and documenting standard operating procedures and proactively initiating process change to ensure best practices are adopted
  • Guide team through goal setting process and monitor team performance throughout year
  • Oversee coordinator on job training and highlight development areas and areas of concern to manager.
  • Troubleshooting technical issues with programmes (including video, dubbing and subtitle file) content.
  • Effectively communicate deliverables issues impacting on schedules to Reversioning, Programming, NPS, On-Air teams.
  • Ensuring that reference materials for language customization are available and sent to vendor in appropriate timelines and that critical deliverables are monitored and reported on
  • Play a major role in guiding and advising the Regional Programming and Planning teams on content availability dates, advising on feasibility of air dates and policing the adherence to scheduling timelines. 
  • Ensure team tracking documents are maintained and collate relevant statistics to provide to Manager for monthly report.
  • Meet regularly with Programming, Planning, Reversioning, Ingest, Post Production and Library and Media Management counterparts to ensure optimum service provision.
  • Work collaboratively with other MTPO departments within the supply chain, i.e. MAM, Ingest, Post Production and Transmission ensuring working relationships and communication are of the highest standards
  • Working with the Content Ops Strategy roles providing solutions to the West & CEEMEA business for new initiatives and channel launches
  • Effectively contribute to the delivery of high profile projects e.g. channel and language launches, ensuring projects are delivered on time and risks and issues highlighted
  • Issue escalation in a timely manner
  • Ensuring all necessary Purchase Orders are raised and tracked correctly.
  • Oversee day to day management of language versioning for EMEA regions ensuring Language suppliers meet their target deadlines in accordance with TX date and contracted turnaround time.

Requirements:
  • Proven track record in broadcast operations, in an international environment
  • Understanding of operational workflows
  • Good IT skills, IBMS experience preferable, or experience of similar programme management and scheduling systems
  • Experience of leading or supervising a team with proven results
  • The ability to use own initiative, to pre-empt potential problems and find solutions.
  • Strong communication skills and a diplomatic demeanor
  • Good interpersonal skills, good team player
  • Attention to detail essential
  • The ability to prioritise in a time pressured environment
  • Flexibility and ability to adapt to different demands
  • European Language an advantage

 

Metrics:

  • Leading a team of 5-7
  • Manage 18,000+ Source and TX versions per year across whole team
  • Language an average of 65,000+ hours per year across whole team
  • 29 languages (18 subtitled, 11 dubbed)
  • Reporting into Content Operations Manager and working in a department of 50 people
  • Working on programme materials across 70+ feeds managed by the whole team.


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