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Chiswick, W4

permanent

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Client Manager – Subtitling & Dubbing Services
Due to rapid growth we have an opening a for self-driven and highly organised Client Manager at our office in Chiswick, West London, handling our subtitling and dubbing services. 
The Company

BTI Studios is one of the world’s largest and most renowned localization and access companies in the media industry, operating in the market since 1995. 


We provide localization (subtitling and dubbing), access services (video description and closed captioning) and media solutions in any language for broadcasters, film studios, VoD platforms and distributors. We now operate 22 facilities globally, fully owned by us. 


These are real offices - supported by over 400 full-time employees, real people, each and every one experienced in their field and territory, creating real localization.


Job purpose:

Due to rapid growth we have an opening a for self-driven and highly organised Client Manager at our office in Chiswick, West London, handling our subtitling and/or dubbing services. 


The Client Manager retains and grows client relationships and orchestrates the production lifecycle. The vacancies will suit candidates with strong project management experience.

 

Key responsibilities:

  • Operate as the main point of contact for any matters of subtitling, dubbing and/or access services requirements specific to your account(s)
  • Build and maintain strong, long-lasting client relationships        
  • Develop a trusted advisor relationship with key client stakeholders        
  • Ensure that all relevant assets are delivered in a timely manner to internal and external stakeholders in accordance with our Service Agreement
  • Deliver an excellent level of service
  • Communicate clearly the nature and progress of monthly initiatives to internal and external stakeholders
  • Maintain and update the BTI Studios asset management system and archives
  • Assist with exceptional requests or issue escalations as needed
  • Ensure the timely and successful delivery of the client’s requirements within the terms of our Service Agreement
  • Oversee and ensure accurate billing in accordance with the terms of our Service Agreement
  • Provide revenue/cost information and forecasts in a timely manner at the end of each month
  • Keep Directors of Senior Management abreast of all client activity, communication and developments
  • Identify and communicate customers’ needs and new business opportunities
  • Support new business efforts by preparing cost estimates.

 

Person specification

Desirable qualities:

  • Minimum 2 years’ experience of professional dealings with clients and/or suppliers within the media or localisation industries
  • Familiarity with subtitling and/or dubbing systems
  • Proven project management expertise, including handling costs and pricing
  • First rate communication and problem solving skills
  • Self-motivated, proactive and able to work independently, with the confidence to ask for support where required
  • Capacity to collaborate effectively with different cultures on a daily basis
  • Able to work under pressure and with an ability to clearly and accurately plan, record and summarise project information.

If you have the skills & experience described above and you would like to know more about this opportunity, please send a covering letter and CV via grapevinejobs.  We look forward to hearing from you.