The role in brief:
lead a support team of 8, who work on a 24/7 rota ensuring that cinemas have
everything they require to play the films that MPS distribute and manage.
team will be the first point of contact for cinemas (and often Distributors
too) when they have a potential playback problem. We do whatever we can to make
sure a film plays. Our motto is no dark screens allowed!
As a team
leader, you will be responsible for developing the team in line with MPS’ short
and long term goals, using effective strategy implementation, training and
You will work closely with many other departments and clients, nurturing
working relationships, troubleshooting technical issues and implementing new
and improved workflows.
What else will you do?
& Development - Managing the
training and recruitment programme for the team. Ensuring the team have all
necessary training to fulfill their role.
a Strong Department - Support the
team, using coaching and motivational techniques to ensure they are fully
dedicated to MPS and the role they provide for the company.
& Target Management - Ensuring all
targets are reached (and exceeded), and managing the departmental budget.
Management – Overseeing the day to day
management of Keygen (our proprietary system that distributes KDMs). Ensuring
the system is kept up to date with content and cinema information.
& User Training - Working
alongside the Producer/Client Services team to train customers on Keygen and
other appropriate MPS software systems.
Technical Support & Problem Escalation - Ensuring that the team have
all available resources to effectively troubleshoot problems, and are able to
escalate issues appropriately when required.
Exhibition Project Development - Managing all developing projects
that relate to exhibition support and/or content delivery. These include BAC,
Be the Business Owner for Keygen - As the business owner for
Keygen, you will work closely with the Head of Development and the Product
Owner, ensuring that the correct features and bugs are prioritised (as per MPS’
client and business needs)
Who are we looking for?
We are looking for exceptional
candidates, with a proven track in a similar role. Someone hands on,
resilient, hard working, with a can-do attitude.
Strong technical and problem
solving skills will be essential, while experience working within the Digital
Cinema industry would be a strong benefit. A skilled manager, with client
management experience, who knows what it means to go the extra mile for their
team and their clients.
Previous experience working in/managing a NOC will also
be of benefit.
The environment that we work in is very fast paced and
constantly changing. So more than anything else we need someone who will be
able to keep up with the pace, understand the tech, and help drive the change
that keeps us at the forefront of our industry.
Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.